Responsible for assessing the quality of the performance of the call center agents who deal with our existing and potential customer. Use quality monitoring data management system to compile and track performance at team and individual level. Participates in design of call monitoring formats and quality standards, Performs call monitoring and provides trend data to site management team.
Until Aug 8, 2021
Oil/Gas/Petroleum - Customer Service/Call Centre
Until Sep 9, 2021
6, Sokode Crecsent, Wuse Zone 5, Abuja.,
Abuja, Federal Capital Territory
Catering/Hospitality - Customer Service/Call Centre
Until Feb 2, 2020
Plot PC 12, Churchgate Street,
Victoria Island, Lagos
Banking/Financial Services - Customer Service/Call Centre
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