full time 56 Views Posted about 1 month ago

Customer Experience Executive

Employer : JK Michael

Location: Ikeja, Lagos

Plot 21, Peace Avenue, Oshorun Heritage Estate. Off Channels TV Avenue, OPIC-Isheri North
Customer Service/Call Centre
Until Jan 31, 2019

Job Description:

Job Description

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Compile reports on overall customer satisfaction

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media


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Name : JK Michael
Contact No. : + 234 802 362 5565,:+ 234 803 359 6025
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