Customer Relationship Manager | ConnectNigeria.com Jobs
full time 890 Views Posted about 2 years ago

Customer Relationship Manager

Employer : Betbiga

Location: Ikoyi, Lagos

57 Oyinkan Abayomi Dr
Media & Entertainment
Customer Service/Call Centre
Until December 12, 2019

Job Description:

Tracking campaigns’ performances.Working closely with the marketing team to create, deploy and monitor various customer retention campaigns.Reporting.Support in optimizing PPC components on Paid Search, Display, Social Media & Programmatic Campaigns.Planning and delivering CRM strategies for the company to ensure customer retention and loyalty.Deciding on a CRM platform, structure, and architecture that works best for Betbiga’s needs.Ensuring that the platform works perfectly across all departments and that it captures all required information at key points in the customer’s life cycle.Customer Journey Mapping (CJM) work. These will include customer profiling and analysis.Overseeing direct communications with customers through CRM.Monitoring and maximizing customer lifetime value strategies to ensure maximum profitability.Ensuring the database is segmented effectively for targeted marketing activities.

Customer-Relationship-Manager

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Company Name : Betbiga
Company Contact Email : cs@betbiga.com
Company Contact No. : 012278761

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