full time 85 Views Posted about 1 month ago

Customer Service Representatives(Csr)

Employer : Forthworth farms

Location: Lagos, Lagos

Lagos
Agriculture/Dairy/Forestry/Fishing
Customer Service/Call Centre
Until Jan 31, 2019

Job Description:

Job Description

· Communicates with customers through various channels.

· Processes customer orders/changes/returns according to established department   policies and procedures.

· Resolves customer complaints via phone, email, mail, or social media.

· Maintains a positive, empathetic and professional attitude towards customers at all times.

· Manages and prioritizes multiple concerns simultaneously.· 

  Partners with the sales team to meet and exceed customer’s service expectations.

· Gives advise on company information.

· Takes payment information and other pertinent information such as addresses and phone numbers.

· Provides appropriate and correct information to incoming customer order ,status and product knowledge requests.

· Maintains positive attitude, even when faced with misplaced criticism or frustration.

· Uses approved channels to reach out to customers and verify account information.

· Communicates company bank/payment details and options.

· Provide timely feedback to company management regarding challenges or customer concerns.

Customer-Service-RepresentativesCsr

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Name : Forthworth farms
Contact No. : 08099912173, 08166631928, 09095365188
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