Customer Support Intern | ConnectNigeria.com Jobs
full time 597 Views Posted about 2 years ago

Customer Support Intern

Employer : WhoGoHost

Location: Ikeja, Lagos

Plot 3A, Olumuyiwa Street, Off Babington Ashaye Cresent, Omole Phase 1
Internet Service Provider
Customer Service/Call Centre
Until November 30, 2019

Job Description:

Description:

  • Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts 
  • Troubleshoot a variety of basic technical and non-technical issues customers are having with their web hosting plans and services. 
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
  • Meet performance standards set by the department 
  • Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services. 
  • Provide front-line support for level one escalation via telephone/email support to customers for their queries 
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs. 
  • Perform miscellaneous tasks as assigned.  

 

Customer-Support-Intern

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Company Name : WhoGoHost
Company Contact Email : support@whogohost.com
Company Contact No. : 070022332233

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