Night Auditor (Duty Manager) | Jobs
full time 471 Views Posted about 2 years ago

Night Auditor (Duty Manager)

Employer : Independent Project Monitoring Company Limited (IPMC)

Location: Ikoyi, Lagos

18B, Olu Holloway Road (Formerly Temple Road),
Construction & Engineering
Until December 19, 2019

Job Description:

Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.Provides a professional image at all times through appearance and dress.Note: Other duties as assigned by supervisor or management


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Company Name : Independent Project Monitoring Company Limited (IPMC)
Company Contact Email :
Company Contact No. : +234 1463 0867, +234 1 3427 4489
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