TECHNICAL SUPPORT OFFICER I | ConnectNigeria.com Jobs
full time 456 Views Posted about 1 year ago

TECHNICAL SUPPORT OFFICER I

Employer : Valinno Systems Limited

Location: Ikeja, Lagos

3 ,Ogunmade Street, Off Ajao Road
Consultancy
IT & Telecoms
Until February 20, 2020

Job Description:

Field incoming help requests from end users via both telephone and support tickets in a courteous mannerPrioritize and resolve problems. Escalate tickets/issues (when required) to the appropriately experienced technician based on SLAsSoftware installation for new and existing clientsRecommend process improvements for clients to ensure they maximize the benefits of our solutionsCommunicate with clients appropriately and manages client expectations to ensure that the client implementation is a success

TECHNICAL-SUPPORT-OFFICER-I

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Company Name : Valinno Systems Limited
Company Contact Email : info@valinno.com
Company Contact No. : +234 (01) 454 0486-7, 07030777660

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