Responsible for assessing the quality of the performance of the call center agents who deal with our existing and potential customer. Use quality monitoring data management system to compile and track performance at team and individual level. Participates in design of call monitoring formats and quality standards, Performs call monitoring and provides trend data to site management team.
Until Mar 3, 2020
6/8, Industrial Street, Off Town Planning Way,
FMCG & Retails - Customer Service/Call Centre
Until Jun 6, 2020
12 Abibu Oki Street,
Consultancy - Customer Service/Call Centre
Until Mar 3, 2021
3, Babatunde Jose Street Off Adetokunbo Ademola Street,
Victoria Island, Lagos
Hospitals/Healthcare/Diagnostics - Customer Service/Call Centre
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