ITaaS Implementation Engineer (L3) | ConnectNigeria.com Jobs
full time Posted about 2 years ago

ITaaS Implementation Engineer (L3)

Employer : Alfred Victoria Associates

Location: Ikeja, Lagos

Suite 402 4th floor 56, Opebi Road by Salvation B/S
Technology & Communication
IT & Telecoms
Until Dec 16, 2019
ITaaS-Implementation-Engineer-L3

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Job Description:

  • The primary responsibility of the ITaaS Implementation Engineer (L3) is to provide technical support to Company’s clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.
  • The ITaaS Implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management. Certification, both in vendor, technology and product is elevated to a specialized level and activities continue to progress towards an expert level.

Ensure client satisfaction:

  • ITaaS Implementation Engineers (L3) work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism.
  • They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.

Compile and maintain project administration:

  • The individual demonstrates project management and administration ability.
  • They write reports and proposals and project documentation.
  • ITaaS Implementation Engineers (L3) assist with the documentation of standard operating procedures relating to installations and fixes.

Act as a mentor:

  • The ITaaS Implementation Engineer (L3) displays leadership and team management ability and delegates lower complexity tasks to engineers and technicians.
  • They assume responsibility for the coordination of the activities of the engineers, in line with performance targets.
  • They lead by example and monitor the quality of engineer's and technician's work when required.
  • Mentorship of engineers and technicians is expected on this role.

Execute installations:

  • ITaaS Implementation Engineers (L3) have good project skills which are demonstrated in the execution of installations and other assignments.
  • Project certification and the understanding and adoption of Dimension Data’s Primer methodology is encouraged. Provide telephonic, remote and on-site support to clients.
  • The individual demonstrates good administration ability in the form of proposal and report writing, and general project documentation development.
  • The individual may be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.

Act on specialist knowledge:

  • The ITaaS Implementation Engineer (L3) is expected to take ownership of relevant technologies according to domain or specialization.

Key Roles & Responsibilities

  • Work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism.
  • Demonstrate project management and administration ability.
  • Display leadership and team management ability and delegate lower complexity tasks to engineers and technicians.
  • Demonstrate good administration abilities such as writing proposals and reports and must be able handle general project documentation with ease.
  • Have good project skills which are demonstrated in the execution of installations and other assignments.
  • Demonstrate good administration ability in the form of proposal and report writing, and general project documentation development.
  • Take ownership of relevant technologies according to domain or specialization.

 


Company Name / Industry
Work Type
Work Type: full time
Industry
Industry: Technology & Communication
Job Function
Function: IT & Telecoms
Work Experience
Years of Experience: 3
Job Level
Job level: 3
Monthly Salary
Deadline of Application
Deadline: December 16, 2019

Gallery

Contact Personnel

Name : Alfred Victoria Associates
Contact No. : +2348033437278, +2349099990998

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