Loan Recovery Officer At BFREE Africa | Jobs
full time Posted about 3 months ago

Loan Recovery Officer at BFREE Africa

Employer : BFREE Africa

Location: Ilupeju, Lagos

Banking/Financial Services
Customer Service/Call Centre
Until Jul 23, 2021

( Sign in to view salary)

Job Description:

At BFREE, we focus on improving consumers’ financial health through our tech-enabled ethical credit management system that makes collection processes in Nigeria and Kenya more scalable, efficient, and user-friendly. Our approach uses a combination of a self-servicing portal, automation supported by human operations, and machine learning algorithms, to cluster and predict customer behaviour. This results in higher recovery rates for lenders and a better experience for borrowers.

We are recruiting to fill the position below:

Job Title: Loan Recovery Officer

Location: Illupeju, Lagos
Employment Type: Full-time

What You Will Be Doing

  • Contacting and tracking customers and informing them of their overdue loans.
  • Advising customers on their payment options and negotiating suitable payment plans.
  • Following up with clients on previous payment arrangements.
  • Maintaining customer payment records.
  • Responding to customer queries.
  • Maintaining accurate, up-to-date customer account information.
  • Reporting daily progress against targets to the Team Leader.

Consider Applying If You Have

  • Bachelor’s Degree, HND, NCE, OND, with 1 – 3 years of experience.
  • Previous experience working as a Collections Officer/call centre agent.
  • Familiarity with state debt collection laws.
  • Knowledge of payment plans and accounting procedures.
  • Working knowledge of google workspace.
  • Excellent communication and negotiating skills.
  • Good listening skills and superb questioning techniques.
  • Infrastructure to work from home when necessary.

What We Offer
Working for a fast-growing tech-enabled ethical credit is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

Here’s what we offer:

  • Competitive Salary.
  • HMO
  • Flexible remote work schedule
  • 16weeks Paid maternity
  • Paternity leave.
  • 15 days Annual Leave
  • Opportunities to learn and grow with assigned personal development budgets
  • We give you the opportunity to solve challenging and meaningful problems that make a difference.
  • Ability to work with some of the best minds in the financial industry through frequent, if not daily, interactions.
  • And in case you were wondering: no politics, no b.s., no suits, and no jerks

Application Closing Date
23rd July, 2021.


  • Selected candidates will be resuming 2nd August, 2021.
  • Females are strongly encouraged to apply.

Company Name / Industry
Work Type
Work Type: full time
Industry: Banking/Financial Services
Job Function
Function: Customer Service/Call Centre
Work Experience
Years of Experience: 2
Job Level
Job level: 3
Monthly Salary
Deadline of Application
Deadline: July 23, 2021


Contact Personnel

Name : BFREE Africa
Contact No. :
Job Link : BFREE Africa

Related Jobs

Until Dec 12, 2020

Head of Customer Support

Plot 1648C, Oko-Awo Close,
Victoria Island, Lagos

part time

Technology & Communication - Customer Service/Call Centre

Interswitch Group

Until Oct 10, 2021

Customer Relationship Officer at Compovine Technologies Limited

Ikeja, Lagos

full time

Technology & Communication - Customer Service/Call Centre

Compovine Technologies Limited

Until Mar 3, 2021

Senior Engineer, Customer Experience

Abuja, Federal Capital Territory

full time

Technology & Communication - Customer Service/Call Centre

9mobile Nigeria

Sign Up For More Job Offers

Get the latest jobs, job resources, job hunting tips and updates straight to your inbox. Sign up to our newsletter now.