SME Channel Solutions & Transaction Services Personnel At United Bank For Africa Plc (UBA) | Jobs
full time Posted about 2 months ago

SME Channel Solutions & Transaction Services Personnel at United Bank for Africa Plc (UBA)

Employer : United Bank for Africa Plc (UBA)

Location: Lagos, Lagos

Banking/Financial Services
Customer Service/Call Centre
Until Jul 21, 2021

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Job Description:

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: SME Channel Solutions & Transaction Services Personnel

Location: Nigeria

Job Objective(s)

  • Channel roll out across Nigeria and ROA markets
  • Drive prioritization of new development / client specific asks
  • Drive and monitor Channel performance by tracking Channel P&L, electronic conversion/ penetration, utilisation and cross sell
  • Actively promote strategic ERP integration (SAP, Oracle & SWIFTnet) to drive client stickiness
  • Drive and Monitor channel utilization (e-ratio), penetration and reduce dormancy for the respective markets
  • Identify opportunities to develop channel functionality of value add to clients including requirement gathering, business case creation, prioritization, execution & commercialization
  • Manage channel releases and commercialization via reviewing of functional specification, support and participation in testing and conduct training
  • Joint responsibility with Sales for developing, improving and leveraging senior client contacts within key local accounts with a primary focus on Transaction Banking products with a view to expand cross-sell
  • Understand the needs of customers and prospects, and implement structures and solutions to meet these needs
  • Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition

Minimum Education Qualifications

  • Minimum education level -First Degree

Previous Work Experience Requirements:

  • Two years relevant work experience

Skills required:

  • Interpersonal Skills
  • Negotiation skills
  • Customer service orientation
  • Strategic thinking
  • Communication skills (written and oral)
  • Cost management


  • Basic banking operations, policies and procedures
  • Knowledge of Product Deployment Processes including regulatory requirements
  • Good Digital Banking and Payments product knowledge
  • Wide knowledge of Market Practices and Transaction Banking dynamics across the geographies under coverage
  • Good understanding of emerging Financial technology trends and use cases
  • Deep understanding of the Technology Stack that drives Channels Business

Company Name / Industry
Work Type
Work Type: full time
Industry: Banking/Financial Services
Job Function
Function: Customer Service/Call Centre
Work Experience
Years of Experience: 2
Job Level
Job level: 3
Monthly Salary
Deadline of Application
Deadline: July 21, 2021


Contact Personnel

Name : United Bank for Africa Plc (UBA)
Contact No. :

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