Technical Support Associate – Consumer | ConnectNigeria.com Jobs
full time Posted about 2 years ago

Technical Support Associate – Consumer

Employer : Tek Experts

Location: Victoria Island, Lagos

Wings Office Complex Western Tower, floors 3 and 4 17A Ozumba Mbadiwe Street
Technology & Communication
Customer Service/Call Centre
Until Feb 17, 2020
Technical-Support-Associate-Consumer

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Job Description:

Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for individual customers including, issues escalated to the highest level of managementCollaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problemsCollaborate with subject matter experts and escalation managers when additional support is neededManage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved


Company Name / Industry
Company: Tek Experts
Work Type
Work Type: full time
Industry
Industry: Technology & Communication
Job Function
Function: Customer Service/Call Centre
Work Experience
Years of Experience: 2
Job Level
Job level: 2
Monthly Salary
Deadline of Application
Deadline: February 17, 2020

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Contact Personnel

Name : Tek Experts
Contact No. : 0908 290 9517, +234 1 907 1000
Job Link : Tek Experts

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